Product Details
- Brand: DISH Smart Home Services
Features
- Installation of your TV on a wall
- OMNI Mount wall bracket and 15' gold tipped HDMI cable included!
- Source cables concealed behind the wall or using paintable wire molding
- Appointments are available 7 days a week, 365 days a year, nationwide. Call us anytime at 888-804-7726.
- Trained and uniformed technicians who specialize in installations. All DISH technicians are licensed, insured and have successfully completed a thorough background check.
On-Wall TV Install - Includes Wall Mount Bracket and HDMI Cable (For TVs 40-inches and Smaller) by Dish
Product Description
From tabletop TV setups to custom wall mounts, DISH Network helps you enjoy TV from every point of view. We'll install the TV wall brackets, connect and configure video components, neatly tie or conceal wires, and even program your remote control.
Customer Reviews
Most helpful customer reviews
34 of 35 people found the following review helpful.
By Larry N.
Bottom line: Reasonable service, but if there is any confusion, be sure to use the 888-804-7726 number instead of Amazon or Dish customer service.The reps who called to schedule the appointment were very courteous and accommodating. The technicians called ahead to confirm a time and in the end did a thorough and careful job mounting the TV.However, the work order they had was for a "free installation" which did not mention the "included wall mount bracket and HDMI cable" -- they wanted to know how I was going to pay for those. I showed them the amazon.com page (which has it right in the title) to no avail. I wound up speaking with their "DASH" call center reps who were no help -- they knew nothing about a partnership with Amazon and my request to speak with a supervisor was not honored. I conferenced in Amazon's customer service, who was a nice enough guy and tried to help, but his word carried no weight with the folks at Dish.After an hour of frustration with the install halted 75% complete, I tried the number above. It turns out that is a special number for this partnership and he immediately knew what to do. After a few attempts he was able to get the work order changed which satisfied the crew. If you find yourself in a similar situation, I would go straight to that number.
8 of 8 people found the following review helpful.
By Andrew
I purchased the DISH On-Wall installation at the same time I purchased a 65" Panasonic plasma on Amazon. The first step was to call DISH and speak to someone about scheduling an appointment and answering some questions about tv type, wall type, location of outlets, etc. I was told it was no problem to install on a brick fireplace and also the Panasonic plasma would get a heavy-duty full motion double arm mount because of its weight.The installation guys came out a week or so later at the correct time. They were polite and wore shoe covers. Upon seeing the rough-faced brick in my fireplace they were concerned about drilling into it so he called his supervisor to inspect it. The supervisor felt it would not be a good idea to install a mount into the brick masonry because of the uneven face and due to the weight of the plasma (100+ lbs.) putting too much force on the brick. He said he would research a solution, either using epoxy/longer lag bolts for the wall mount or going a different route and ceiling mounting the tv. I was ok with either option.Another week went by before I heard from him with a ceiling mount option. He said he could order a black Sanus mount that sold on Amazon for about $200 (Sanus Systems LC1A-B1 Tilt and Swivel Ceiling Mount for Large Flat Panel 37-70-Inch TVs). I had also done some research and found a similarly priced commercial grade ceiling mount in a white powder coat finish from Atdec (Atdec TH-3070-CTW Mount for LCD and Plasma 30IN To 70IN Up to 200LBS). I emailed him the cutsheets and mounting details. It supported more weight, had four bolt attachment points rather than two, had a wider range of motion, and also in my opinion looked more attractive so I ordered it with the DISH supervisor's approval. He said if I wanted the Atdec mount I would have to pay for it out of pocket at first and then DISH would compensate me for it. He also threw in an extra HDMI cable at no cost for the inconvenience.Going back to the installation, another couple weeks went by before the Atdec mount arrived and DISH came out to install it. This time it took them about 2-3 hours to find a ceiling joist location, install the mount, run the cabling, mount the tv, and tidy up. However, the installer did not have the cable covers as shown in the brochure photos, so he had to get them from the warehouse and come back the next day to finish.He did not have the elbows or junction pieces so the finished product looked incomplete. He said he would come back in a week's time to finish it properly but never did. SEE PHOTOS.Another two weeks went by and I contacted the installation manger and sent him photos of the install. He agreed it was unfinished. He had not heard from the installer that it was incomplete. He said he'd get the extra cable cover pieces and come out in a few days to finish. True to his word, he came out and finished the installation by sawing several smaller pieces with a hacksaw to make the 90 degree bend. I thought he did a good job although some may think it looks a bit rough. The installers also ran my speaker wire under the floor and drilled holes through the wood floor and coordinated the location in the basement below. SEE PHOTOS.Overall I was quite pleased with the finished installation, except for #5 below. I believe this job was atypical because of the brick masonry and the problems it posed. I felt we came to a good solution by mounting the tv to the ceiling instead of the fireplace. It took about a month and several visits from start to finish to get everything completed. But in the end I think we made the right choices.My reason for giving them less than 5 stars is for the following reasons:1. The unfinished business about refunding the cost of the original wall mount ($99), or covering some of the cost of the ceiling mount which I paid for out of pocket ($215).2. A general feeling that they were inexperienced with some installation details, esp. regarding masonry and which mount was appropriate for this application.3. Not having the proper supplies on hand in regards to the cable covers and elbows.4. Not completing the job 100% and not following up on all commitments.5. Damaging/denting the back of the tv during the installation and not telling me about it. I understand accidents happen but please tell me if they do and we can work out a solution. SEE PHOTOS BEFORE AND AFTER.
5 of 5 people found the following review helpful.
By Showri
Thew arrival was on time, they explained to me what they were going to do. Everything was setup accurately, the wiring was perfect. I could not believe how much free space i had left after the setup. They also fixed my home theater system and made sure no wires are hanging around.
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